Purchasing/Cancellations/Returns
Purchasing Process
All payments are processed at the moment the order is placed.
Customer pays quoted shipping price in cart.
The customer holds the sole responsibility of knowing and being compliant with all applicable federal, state, local laws and limitations in relationship to the purchasing of all products including magazines and ammunition in the state and local area where the customer resides.
The customer holds the sole responsibility of knowing and being compliant with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting or using a firearm in the locality in which the customer resides.
Cancellation or reversal of any firearm order will be subject to a 15% restocking fee.
Order Cancellation Policy – Customer
The customer may cancel an order placed at Guns & Ammo Shop CA prior to shipment of that order. If the customer chooses to cancel the order within these conditions the customer will receive a refund of the full amount of the purchase. All requests for cancellation of an order must be processed through the Customer Service Department at info@gunsandammocanada.com or 774-567-0587, Monday through Friday, 9am – 5pm MDT. The order # must be provided when contacting Customer Service via email or phone. If the order has shipped, the sale may not be cancelled. (Please see ‘Return Policies’ section).
Order Cancellation Policy – Guns & Ammo Shop CA
Information may be required prior to fulfilling your order (Example: FOID/FPID/ Pistol Permit, FFL dealer transfer information, address verification). Guns & Ammo Shop CA will make 2 attempts to obtain the required information via the contact methods provided by the customer. If the required information is not provided after 5 business days, the order will be canceled, and store credit will be issued via email address provided.
Guns & Ammo Shop CA reserves the right to cancel any orders where the customer has not followed these Terms and Conditions. If Guns & Ammo Shop CA chooses to cancel your order, you will receive a store credit of the full amount of the purchase to be used at a later date. Canceling an order is not something we like to do, but if these terms and conditions are not followed, it is our responsibility to enforce our internal policies and comply with all legal requirements. The responsibility is on you, the customer, to fully understand and act in accordance with these Terms and Conditions.
Return Policies
We will accept returns and exchanges on product that are:
Unused and in the original unopened manufacturer’s packaging.
Accompanied by the original receipt
Returned within 90 days
If a product you receive from us turns out to be defective (manufacturer’s defect), it will be exchanged for a similar model in accordance with the manufacturer’s warranty. If Guns & Ammo Shop CA chooses to issue a return authorization, you will receive a store credit of the full amount of the purchase unless authorized by a Customer Service Representative for refund.
We DO NOT allow returns or exchanges of firearms, ammunition, body armor, or barrels that have been used; except when the product has been determined defective. Please provide pictures documenting any visible damage or defects. Clothing may not be returned if it has been worn, washed or is missing the manufacturer’s tags.
To make a return request, email us at info@gunsandammocanada.com. Returns for damaged or defective products will receive a refund or store credit to the customer’s provided email.
Changing Orders
If you want to add or change your order, it must be done so prior to shipping via email or phone call to customer service.
If you want to cancel an order and then place a new order, please see our Order Cancellation Policy.
Errors and Omissions
Believe it or not, we are human too and sometimes mistakes can happen with pricing. If the price seems too good to be true, ( i.e. $2000 thermal for $2.00 ) please call us to verify the price prior to purchase. If you make a purchase and there is in fact an error in pricing, we will refund your purchase. Please include the item url link or have it ready when you call so we can verify for you. Our number is 774-567-0587 and customer service hours are Monday – Friday from 9am until 5 pm MDT. Or you may email info@gunsandammocanada.com with your questions and we will respond as quickly as possible.
Shipping Restrictions
The customer holds the sole responsibility of knowing and being compliant with all applicable federal, state, local laws and limitations in relationship to the purchasing of magazines and ammunition in the state and local area where the customer resides.
The customer holds the sole responsibility of knowing and being compliant with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting or using a firearm in the locality in which the customer resides.
Please see the shipping restrictions below. These are meant to be a guide and are not an all-inclusive list. Guns & Ammo Shop CA does not ship anywhere it is prohibited by federal, state, or local laws. If you attempt to have an order shipped to a restricted area, you may contact info@gunsandammocanada.com for refund or store credit to purchase a non restricted item. If you are unfamiliar with the laws and restrictions in your area, please contact the authorities in your area for clarification.
We ship best allowed method via TRACKED UPS, FedEx, United Shipping USPS or LTL freight (Monday – Friday are business days EXCLUDING Federal Holidays).
Some ammunition orders are shipped with a signature required. If you wish to have it delivered without a signature, you must contact customer service prior to shipment.
We ship inside Canada and the contiguous continental United States for most items. Please contact customer service if you have questions regarding the items to be shipped outside of the US prior to purchase.
AMMUNITION
Guns & Ammo Shop CA abides by all state and federal regulations regarding the sale of all products including ammunition, magazines and firearms.
Alaska — Will Not Ship
California — ALL firearms orders must be shipped to an authorized FFL Dealer.
Connecticut — Will Not Ship To without a valid permit to carry a pistol or revolver, or a valid CT long gun eligibility certificate.
Hawaii — Please call Customer Service at 774-567-0587 to place an order and check for availability. Illinois – Will Not Ship to Chicago. ALL customers in other areas must submit a copy of their FOID card in addition to your state ID.
Massachusetts – Will Not Ship To
New Jersey — All customers must submit a copy of their Firearms Purchaser Identification Card.
Washington D.C. — Will Not Ship To
Will Ship Worldwide
Will Not Ship ammunition or NVG’s to any P.O. Box or similar non-physical address;
FIREARMS
Guns & Ammo Shop CA only ships to valid FFL dealers.
Please note: Firearms cannot be shipped to a P.O. Box.
The customer is responsible for knowing his/her state laws regarding firearm transfers.
Contact your local FFL dealer with any questions regarding the sale or transfer of firearms. Contact your local FFL before ordering a firearm to verify the dealer’s transfer fee and to ensure the dealer will receive your transfer.
The customer assumes all responsibility and cost for returned firearms due to FFL refusal or failure to receive.
Agreement to Indemnify and Defend for Misrepresentation
In the event that any of the above statements under the “Customer Agreement” section of these Terms and Conditions are determined to be untrue, I will release, hold harmless, indemnify, and pay to defend Guns & Ammo Shop CA and its owners, agents, officers, and employees against any resulting civil liability or criminal prosecution.
Assumption of Shipping Liability
While we do our best to ensure that your product reaches your door as quickly and as trouble-free as possible, we simply cannot guarantee that the shipping carrier (for example, UPS or FedEx) you select will not damage or lose your product, or that once delivered, your product will not be stolen or damaged. Once your product is delivered to the address you have provided, you assume all responsibility for its safety and hereby explicitly release Guns & Ammo Shop CA from all liability and responsibility thereafter.
Release of Liability and Agreement to Indemnify and Defend
While Guns & Ammo Shop CA strives to offer high quality products and excellent customer service, it is merely a retailer of products that are designed, manufactured, and tested by other companies. Therefore, I understand and acknowledge that Guns & Ammo Shop CA shall not be liable for any claims and/or damages, or for the breach of any warranty, express or implied, whether of merchantability or fitness for any purpose or otherwise, whatsoever.
Guns & Ammo Shop CA
By placing an order with Guns & Ammo Shop CA, I understand and acknowledge that I alone am responsible for how the product I purchased from Guns & Ammo Shop CA is used by me and by any other party. I explicitly agree to release, hold harmless, indemnify, and pay to defend Guns & Ammo Shop CA and its owners, agents, officers, and employees against any resulting damages and/or civil liability or criminal prosecution arising from or related to the products I have purchased, to include but not limited to the use of the product, the storage of the product, and the transportation of the product. In the event that any other party files a
claim of any kind against Guns & Ammo Shop CA, I will indemnify and pay to defend Guns & Ammo Shop CA and its owners, agents, officers, and employees against any resulting civil liability or criminal prosecution.
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